Personal Protective Equipment (PPE) – information for health and care organisations

Personal protective equipment (PPE) is a requirement of health and safety legislation. It is used to protect staff and people you care for to reduce the opportunities for spreading infections. Due to the infectious nature of Covid-19, it is important that all staff are able to access PPE and wear PPE appropriately. Please follow the national guidance on using PPE

Ordering PPE

Please continue to order PPE through your business as usual routes in the first instance. If there are any issues with this, please consider mutual aid as your next step.

Care providers can also get PPE through their local authority or local resilience forums.

PPE eCommerce Portal

Eligible health and social care providers can order PPE through the portal to meet the increased need that has arisen as a result of the COVID-19 pandemic. This service, initiated and managed by the Department of Health and Social Care, is now available as an emergency top-up route for:

  • GPs
  • residential social care providers
  • domiciliary social care providers
  • pharmacies
  • dentists
  • orthodontists
  • optometrists
  • children’s care homes and secure homes
  • children’s residential special schools
  • community drug and alcohol services
  • residential drug and alcohol services

Please continue to use your current methods of ordering PPE before turning to the PPE Portal. The PPE Portal, which is free of charge, is an emergency top-up route only as per Government instruction.

Escalation Routes

If you continue to have any issues with obtaining PPE from your current supply chain, please contact the National Supply Distribution Response. The helpline is able to respond to calls and emails about PPE supplies. This hotline is open 24/7 on 0800 915 9964 or you can email

NEL Emergency Supply Centre

The NEL Emergency Supply Centre hub continues to operate to ensure that organisations have access to the emergency PPE they need to keep staff safe. The service is available to for shortfalls for organisations with less than 36 hours supply and are unable to secure PPE through other channels.

The NEL Emergency Supply Centre operates out of Whipps Cross and is currently free of charge. It is a joint initiative between Barts Health, CSU and CCGs. The service can be contacted through the PPE Emergency Supply email address. As part of the process a short survey monkey must be completed for your requirements to be logged.

Equipment available for order includes visors, goggles, face masks, aprons, gloves and hand sanitisers. The service operates weekdays between 9am-5pm and generally offers same day, next day delivery. Orders must be placed by 10am. Please note weekend collections are possible with prior arrangement. For further information download the Frequently Asked Questions.

Additional information on PPE

Recommended PPE for staff groups:


Updated: 17/12/2020